Thursday, September 3, 2009

Citibank Malaysia service is getting worse......everyday......

It will started way back few weeks back when I have problem login into Citibank Malaysia online banking website. I made a call to the call center and after being route to here and there, some one from the bank said the system has been updated, some people will get affected. So mar, I asked to reset the password, after trying 2 methods, only left the ATM card method, which mean use the ATM card password to activate the online account again. The thing is I forgot the ATM card password at all, because I haven't use it for more than 3 years...... Okay, then I asked them to send me a new password. I waited and waited for 2/3 weeks but still haven't get the new password. So I call them up again today, after waited for more than 5 mins someone pick up and after I told the story, he divert me to a banker. Okay, after waited for another more than 5 mins, the call divert back to the the first person saying banker is busy, they will call back tonight.

Last night I made a call to EON bank and it took me less than 5 mins to verify and activate a new credit, I have also ask some questions to that guy, it all took less than 5 mins!

Huh? You don't have enough staff r? Who make the changes one? Why don't you have backup plan in case the new system screw up r?

3 comments:

~y3nch1ng~ said...

Don't so lou hei.. Tml call and scold again bah!!

~ Remy le Beau ~ said...

At least you get to speak with a customer service, I don't even know which button to press on their stupid computer-generated system to get me connected to the customer service!

吹水 - CHUI SUI said...

Finally I found out if you want to speak to human, you have to press *0.

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