Citibank Malaysia did it again!

Today I went to login into Citibank Malaysia online website to pay my electricity and phone bills, however it keep on log me out after I successfully login and try to click to look at statement. After 3 times of trying, then call to the Citibank. The lady told me they were doing some maintainance last night and this login/logout thing will happen. HUH? Why don't you put a notice in the website main page to tell your customer that this is happening? Wasted my time to login, login and login! Citibank Malaysia did it again!

see my other post:
http://outdatedpenanguncle.blogspot.com/2009/09/citibank-malaysia-service-is-getting.html

Citibank Malaysia service is getting worse......everyday......

It will started way back few weeks back when I have problem login into Citibank Malaysia online banking website. I made a call to the call center and after being route to here and there, some one from the bank said the system has been updated, some people will get affected. So mar, I asked to reset the password, after trying 2 methods, only left the ATM card method, which mean use the ATM card password to activate the online account again. The thing is I forgot the ATM card password at all, because I haven't use it for more than 3 years...... Okay, then I asked them to send me a new password. I waited and waited for 2/3 weeks but still haven't get the new password. So I call them up again today, after waited for more than 5 mins someone pick up and after I told the story, he divert me to a banker. Okay, after waited for another more than 5 mins, the call divert back to the the first person saying banker is busy, they will call back tonight.

Last night I made a call to EON bank and it took me less than 5 mins to verify and activate a new credit, I have also ask some questions to that guy, it all took less than 5 mins!

Huh? You don't have enough staff r? Who make the changes one? Why don't you have backup plan in case the new system screw up r?